Training & Support

Levels of Support for Jayhawk GPS - 1) Help Center & User Guides, 2) Jayhawk GPS Specialists, 3) Jayhawk GPS Coordinator, 4) Navigate EAB Support
  1. Before contacting a representative from Jayhawk GPS, please explore these EAB User Resources: Help Center and User Guides
  2. After referring to these resources, if your question is still unanswered, please contact a Jayhawk GPS Specialist. Please scroll down on this page to find a list of our Jayhawk GPS Specialists
  3. If a Jayhawk GPS Specialist is unable to answer your question, please escalate your inquiry to someone in Jayhawk GPS Leadership
  4. If Jayhawk GPS Leadership is unable to answer your question, your inquiry will be escalated by Leadership to EAB Navigate Support

Training Prerequisites

  1. Staff and instructors have access to Jayhawk GPS / Navigate360. The level of access will be determined by role and job responsibilities.
  2. Users will need their supervisor to complete an access request form.
  3. Before access can be granted or training provided, users must also have completed the KU Registrar's online FERPA training course and the Jayhawk GPS User Agreement. For more information, see Requesting Access to Jayhawk GPS

Workshops

Training workshops will cover the basics of selecting availability, scheduling appointments with students, and synching your Jayhawk GPS and Outlook calendars.
Person typing on a laptop