Scheduling Appointments

This page provides instructions on scheduling and canceling advising appointments. This can be done using the Navigate Student App or from a computer. The instructions for using the app are listed first, with the computer instructions listed below.

Almost all academic advisors and student support services are now beginning to offer in-person appointments as well as virtual appointments. Your academic advisor will be in contact related to how your appointment will take place. Please contact Jayhawk Academic Advising, or the office you scheduled an appointment with, if you have further appointment questions.

Navigate Student App

Appointment How To Video

Schedule an Appointment (via Navigate Student App)

Navigate Student is the companion app to Jayhawk GPS. It provides easy access to advisor appointment scheduling. You can also cancel your appointment times using the app.

After downloading the app select “University of Kansas” as the institution. This should redirect you to the KU login page.  Login with your KUID and password. Note, when you update your KU password you will have to login again to the app. The first time you log in, you will be asked a series of questions and then land on the main app screen. If you have a hold, the banner at the top of the screen will be red.

To make an appointment click on the appointments button on the homepage. Then click on the "Schedule Appointment" button at the bottom of the screen.

Navigate App Appointments page with no list of upcoming scheduled appointments, schedule appointment button at the bottom

Then select what type of appointment you would like to make (academic advising), service type (reason for appointment), and preferred date. 

Navigate App appointment filters - type of appointment, service (appointment reason), date, and Find Available Time button

If you have multiple advisors at different locations, you will be able to select the advising office you need. If you do not have multiple advisors at multiple locations, the system will bypass this step.

Advising locations with list of number advisors assigned to you at that location.

Based on the date you select, available appointment times will appear from that date forward. Click on a specific time you would like to meet. If you have multiple advisors at one location, you can filter by individual advisor if you click on "View individual availabilities." 

Available times and dates for scheduling an appointment in the Navigate Student App. Once the date is selected, available times appear.

This brings up a details and confirmation page. Review the details, select the type of reminder you want, then scroll down, and click the "Schedule" button. You will see a confirmation page when you successfully make an appointment.

Confirmation review page in Navigate Student App includes appointment times, location, advisor, and any space to provide additional details provided. Option to select email as reminder method selected in example. Confirm Appointment button is at the bottom.

Canceling an Appointment (via Navigate Student App)

Go to your list of upcoming appointments. Click on the appointment you wish to cancel. This will bring you to an appointment details page. Scroll to the bottom of the appointment details page and click on cancel appointment.

Select the reason for canceling the appointment.  You can also add any additional comments about why you are canceling if needed. Click on the cancel appointment button to confirm cancelation. After canceling, it will take you to a confirmation page. If you wish to reschedule you can click the button at the bottom of the page.

Jayhawk GPS Web Platform

Appointment How To Video

Schedule an Appointment (via Web Platform)

Click on the "Schedule Appointment" button on the right side of the dashboard.

Jayhawk GPS web platform homepage with Schedule Appointment button located on the far right side of the screen

Scheduling an appointment with an advisor is simple and straightforward. Follow the prompts. Select the appointment type (i.e. Academic Advising). Next, choose your service type, this is the reason you want to meet with an advisor.

Lastly, you select a preferred date. The system will look for available times from the date you select and onward. 

Jayhawk GPS web platform appointment filters for appointment type, service, and preferred date. Find Available times at the bottom.

The system automatically shows which day(s) and time(s) the advisor is able to meet with you. On the right-side of the screen you will see a list of specific dates and times. You can click on the time you would like to meet with your advisor to select an appointment slot.

Don't see the time and date that works for you? If you look at the calendar on the left, if there is a dot under the date, there are available appointments that day. You can click on the dates to see more times.

Jayhawk GPS web platform list of available times to meet based on the advisors schedule availability. Calendar on the left with dots marking available dates. Specific dates and times on the right that your advisor is available.

This screen allows you to review the details of the appointment, as well as add any additional comments you would like your advisor to be aware of beforehand. Make sure to click on “Schedule” to finish scheduling. After clicking on “Schedule” both you and your advisor will receive a confirmation email to your respective KU email address.

You will receive a confirmation screen when your appointment is successfully scheduled.

Jayhawk GPS web confirmation screen. Includes details of the appointment time, location, advisor name, details, and a slot to leave any comments you want. Schedule button is at the bottom of the screen.

Canceling An Appointment

To cancel an appointment, open the appointment details by click on the appointment under "Upcoming Appointments" from the home screen.

Upcoming appointments box on the home screen. To see appointment details, click on the appointment name.

This opens appointment details. Click on "Cancel My Attendance", select a reason to cancel, and then be sure to click "Mark as Cancelled". 

Manage appointment details. Includes Cancel My Attendance link in the bottom left.