Navigating Your Academic Success

Commonly Asked Questions

Student and an advisor


What is Jayhawk GPS?
Jayhawk GPS is an online platform that provides you with a convenient way for you to track your academic advising information. You can access all your advising notes, current course schedule, and schedule appointments with your advisor. Every undergraduate student on the Lawrence and Edwards campuses has access to the platform through the web (
What can I do with Jayhawk GPS?
Jayhawk GPS allows you to schedule appointments with your advisor (if they have availability), view your class schedule, and access all your advising notes. The Jayhawk GPS companion app, called Navigate Student, also allows you to monitor holds on your student account, check out campus resources, make to-do lists, and stay aware of KU academic dates and deadlines.
Who has access to see my information in Jayhawk GPS?
Only you and your academic advising team. Your professor cannot access Jayhawk GPS to view your advising information unless they also serve as your academic advisor. Even if your parents have delegate access through Enroll & Pay, they are unable to see anything in Jayhawk GPS. The information advisors see about your academic record in Jayhawk GPS comes from Enroll & Pay. Advisors that you are assigned to will be able to see any appointments you’ve scheduled, your academic record (e.g. final grades, past and present courses), and notes from advising appointments.
What is Navigate Student?
Jayhawk GPS provides a companion app called Navigate Student to provide you with easy access to schedule advising appointments, campus resources and enrollment holds. You can download the app from the Apple Store and Google Play; just search "Navigate Student." Once the app is downloaded, you will be asked to select your institution and then directed to log in using your KU online ID and password.
I just resolved a hold; why is it still showing up in the Navigate Student app?
Hold information is updated every 24 hours in Navigate Student, so check back tomorrow to see if it's successfully been resolved in the app. If this issue persists, contact
How do I change my notification settings in the Navigate Student app?
Notification settings can be changed under the Settings icon within the Navigate Student app.
I can’t schedule an appointment because there are no available times to meet.

You can only schedule appointments when your advisor lists availability. If they are fully booked or have not updated their availability, you may not be able to schedule an appointment with them. Call your advising office for assistance with scheduling an appointment. 

I don’t have an advisor.
You are assigned an academic advisor or team of advisors based on your major. Please contact your academic advising office to let them know you are unsure of who your assigned advisor is and to schedule an appointment.
What if I need to cancel my appointment?
You are able to cancel appointments through Jayhawk GPS by selecting the appointment and clicking cancel. If you prefer to call, make sure you contact your academic advising office.
What if an advisor cancels on me?
Sometimes advisors have to cancel because they are away from the office unexpectedly. If this happens, you will get instructions on how to reschedule or a proposed time for rescheduling via email. 
What happens if I don’t show up to an appointment?
If you missed a scheduled advising appointment, your advisor will mark you as a no-show. Your advisor may reach out to you to reschedule, but this is not guaranteed. If you are unable to make it to an appointment, you should cancel or reschedule your appointment through Jayhawk GPS, or call the office prior to missing the appointment. Cancelling or rescheduling appointments in advance allows another student to get in to meet with the advisor and helps the advisor ensure they can meet with as many students as possible.
Does Jayhawk GPS connect to Outlook/school email?
No. The messaging system in Jayhawk GPS is separate from each student's email account. You cannot access any messages that you send through Jayhawk GPS via your school email account.

KU Today

Download the Navigate Student app today! Check out the Navigate Student page for more information.


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