Student FAQs

Academic advising support is offered in a variety of ways. You can schedule in-person, phone or virtual appointments using Jayhawk GPS appointment scheduling or contact Jayhawk Academic Advising (785-864-2834 or advising@ku.edu).

Depending on why you want to meet with your advisor, there are different types of advising appointments. When scheduling an appointment, choose the option that best describes why you want to meet with your advisor. Below is the full list of advising appointment types with descriptions for each to help you select the correct type of advising appointment. You can also add in additional information/details during the appointment scheduling process. Please note that not all advising offices offer all types of advising appointments. 

• Admission/Readmission 

  • Prospective interest in a school or major to which you are not yet admitted 

  • Interest in being readmitted to school, department, or major 

  • Application and/or admission requirements for a school, department, or major 

• Career/Graduate School 

  • Identifying career interests 

  • Exploring potential majors that may align with your intended career interests 

  • Exploring graduate programs of study relevant to your interests 

  • Application and/or admission requirements for a graduate program 

• Enrollment/Holds 

  • Preparing for next semester’s enrollment 

  • Learning about solutions to holds preventing enrollment 

  • Follow-up questions to a previously-scheduled enrollment advising appointment 

  • Discuss current semester issues such as credit/no credit, grade concerns, and/or schedule changes 

• Financial Aid/Progress 

  • Satisfactory Academic Progress (SAP) Appeals 

  • Other financial aid appeals 

  • Discussing financial challenges and identifying resources/potential solutions 

  • Requesting support in seeking financial aid (letters of recommendation, etc.) 

  • Completing paperwork required for financial aid 

  • Scholarships 

• Graduation (Seniors) 

  • Reviewing requirements remaining for your degree at least one semester in advance of your intended graduation date 

  • Questions regarding commencement ceremonies, regalia, and other logistical matters 

• Probation/GPA Concerns 

  • Completing a probation action plan 

  • Discussing what academic probation means and identifying next steps 

  • Discussing challenges (academic, personal, or otherwise) that may contribute to low grades 

  • Discuss grade concern in current class(es) 

• Semester Planning (Future Semester Planning/Long-Term Planning)  

  • 4-year plans or 2-year plans 

  • Graduation Plans 

  • For next-semester enrollment, please select the “Enrollment/Holds” option! 

  • Study Abroad 

  • Internships 

  • Campus involvement 

Only you and your academic advising team. Your professor cannot access Jayhawk GPS to view your advising information unless they also serve as your academic advisor. Even if your parents have delegate access through Enroll & Pay, they are unable to see anything in Jayhawk GPS. Advisors that you are assigned to will be able to see any appointments you’ve scheduled, your academic record (e.g. final grades, past and present courses), and notes from advising appointments. 

Hold information is updated every 24 hours in Navigate Student, so check back tomorrow to see if it's successfully been resolved in the app. If this issue persists, contact navigatesupport@eab.com. 

Notification settings can be changed under the Settings icon within the Navigate Student app. 

You can only schedule appointments when your advisor lists availability. If they are fully booked or have not updated their availability, you may not be able to schedule an appointment with them. Call or email Jayhawk Academic Advising (785-864-2834 or advising@ku.edu) for assistance with scheduling an appointment. 

You are assigned an academic advisor based on your major or pathway. Please contact Jayhawk Academic Advising (785-864-2834 or advising@ku.edu) if you are unsure who your assigned advisor is and how to schedule an appointment. 

You are able to cancel appointments through Jayhawk GPS by selecting the appointment and clicking cancel. If you prefer to call, make sure you contact Jayhawk Academic Advising by calling 785-864-2834.

Sometimes advisors have to cancel because they are away from the office unexpectedly. If this happens, you will get instructions on how to reschedule or a proposed time for rescheduling via email. 

If you missed a scheduled advising appointment, your advisor will mark you as a no-show. Your advisor may reach out to you to reschedule, but this is not guaranteed. If you are unable to make it to an appointment, you should cancel or reschedule your appointment through Jayhawk GPS, or call Jayhawk Academic Advising 785-864-2834 prior to missing the appointment. Cancelling or rescheduling appointments in advance allows another student to get in to meet with the advisor and helps the advisor ensure they can meet with as many students as possible.