Commonly Asked Questions
What is Jayhawk GPS?
Jayhawk GPS is a platform designed to help academic advisors and other academic support staff monitor a student’s academic progress while allowing students to connect directly with their academic advisor(s). The GPS stands for: Guidance. Persistence. Success. Jayhawk GPS is a Student Success Management System (SSMS) provided by the Educational Advisory Board (EAB). The system combines the early alert, predictive analytics, case management, advising workflow, and customer relationship management (CRM) tools that have historically been provided through individual and specialized platforms. Although Jayhawk GPS has early alert and predictive analytics capabilities, we are not referring to this platform as an “early alert system” or a “predictive analytics system,” instead, please use the term student success management system.
What is Navigate Student?
Jayhawk GPS provides a companion app called Navigate Student to provide undergradaute students with easy access to schedule advising appointments, campus resources and enrollment holds. Students can download the app to a mobile device through the App Store (Apple) or Google Play (Android).Jayhawk GPS provides a companion app called Navigate Student to provide undergradaute students with easy access to schedule advising appointments, campus resources and enrollment holds. Students can download the app to a mobile device through the App Store (Apple) or Google Play (Android).
Who gets access to this system?
The system is for undergraduate academic advising purposes and priority access is given to ensure compliance with FERPA. All KU undergraduate students and academic advisors with assigned advisees on the KU Lawrence and Edwards campuses automatically get access. Supervisors of non-academic advising support staff can submit a request for access but it does not guarantee access. Duties must entail advising as a central duty and align with the overall system priorities and vision to be granted access.
What can I do in Jayhawk GPS?
You will have access to the academic advising data for undergraduate students. Student data are fed into Jayhawk GPS from Enroll & Pay and are refereshed nightly. This new system allows you to:
- Write and view notes from advising appointments;
- Set your availability for appointments with students;
- See student data (e.g. final grades, class schedules);
- Search for students based on specific criteria (e.g. students in major A, who have not completed a specific course, have a GPA of X.XX, and who are sophomores); and
- Create and manage campaigns.
What is a campaign?
A campaign is a way of proactively reaching out to students and tracking the results of that outreach. A campaign allows an advisor to identify a group of students (e.g. advisees who have not yet enrolled in courses for the next semester), reach out to the identified student with instructors for a specific action (e.g. schedule an advising appointment), and formally tracks whether a student completes the request.
What do my students see?
Your students will be able to schedule appointments with you, their class schedule and scheduled appointments in a calendar view, notes about the appointment, and messages you send them. They cannot see any reminders you set or information about other students.
How do I get training?
You will receive training from your department's Jayhawk GPS Specialist
. If you need additional resources, we have collected guides that can be found in our resources section
. Additional trainings can be found on our training sign-up page
Why am I unable to see my assigned advisees?
Check with the contact within your department to confirm assignments have been uploaded through the SIS process.
Why am I unable to see anything (a blank dashboard) when I log in?
As an academic advisor, if you are unable to see any students, there is a chance your students have not been assigned yet. Please email a specialist in your department with questions regarding the assigned students
How can I find students not assigned to me?
Jayhawk GPS provides you with viewing options for students not assigned to you by using the search tools. You can locate a student by using the magnifying glass at the top right corner or through the Search functionality in the navigation bar.
How can I send a message to multiple students without them seeing who else the message was sent to?
Jayhawk GPS sends out individual email messages for each student anything more than one student is included.
Is there a maximum number of students I that I can include in a message?
There is not a max set on the number of students that can be included on a message.
Does Jayhawk GPS retain the entire thread of messages between the advisor and student?
No, currently Jayhawk GPS only retains the initial interaction only